# Speechmatics: RT SaaS - Partial Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-30 08:43 UTC · Resolved: 2024-07-29 15:00 UTC · Duration: -1064 min
- Updates: 1
- [Vendor status page: https://stspg.io/wrzs0c07hcld](https://stspg.io/wrzs0c07hcld)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **resolved** 2024-07-29 15:00 UTC: We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing \`punctuation\_overrides\` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

## Rewindex changes for this incident

- 2024-07-30 08:43 UTC: [Major incident: RT SaaS - Partial Outage](https://rewindex.com/change/if1c64dfba8f1ae.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/mw99ww8ll17t · Markdown: https://rewindex.com/company/speechmatics/incidents/mw99ww8ll17t.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/mw99ww8ll17t · Generated 2026-10-19T21:10:00.963Z