# Speechmatics: RT SaaS - Users experiencing 4003 errors

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-04 20:52 UTC · Resolved: 2026-09-04 21:29 UTC · Duration: 38 min
- Updates: 4 · Affected components: Realtime SaaS - US, Realtime SaaS - EU
- [Vendor status page: https://stspg.io/48m91ly54rxx](https://stspg.io/48m91ly54rxx)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2026-09-04 20:52 UTC: We’re currently experiencing a partial outage in our RT SaaS region EU and USA and the users experiencing 4003 error. Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
- **identified** 2026-09-04 20:54 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-04 20:58 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-04 21:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-04 20:52 UTC: [Critical incident: RT SaaS - Users experiencing 4003 errors](https://rewindex.com/change/ie3473131e8ceef.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/lsspnhdv21ny · Markdown: https://rewindex.com/company/speechmatics/incidents/lsspnhdv21ny.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/lsspnhdv21ny · Generated 2026-10-19T21:08:10.829Z