# Speechmatics: RT SaaS USA - SSL connection errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-10 20:33 UTC · Resolved: 2026-09-10 22:37 UTC · Duration: 2.1 h
- Updates: 4 · Affected components: Realtime SaaS - US
- [Vendor status page: https://stspg.io/lxv53g0myb3k](https://stspg.io/lxv53g0myb3k)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **identified** 2026-09-10 20:33 UTC: We have identified an issue affecting a subset of customers attempting to open RT sessions, resulting in secure connection (SSL/TLS) errors. Our team is actively working on a fix and we will provide a further update as soon as it is deployed.
- **identified** 2026-09-10 21:33 UTC: We are currently rolling out a fix and expected to complete in less than 30 minutes.
- **monitoring** 2026-09-10 22:17 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-10 22:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-10 20:33 UTC: [Major incident: RT SaaS USA - SSL connection errors](https://rewindex.com/change/ic1e7310956b608.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/cq0h036tq1mr · Markdown: https://rewindex.com/company/speechmatics/incidents/cq0h036tq1mr.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/cq0h036tq1mr · Generated 2026-10-19T21:10:38.033Z