# Speechmatics: Investigating - Degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-21 07:45 UTC · Resolved: 2026-04-21 12:58 UTC · Duration: 5.2 h
- Updates: 4 · Affected components: Realtime SaaS - EU
- [Vendor status page: https://stspg.io/5xfhw0zw02ng](https://stspg.io/5xfhw0zw02ng)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2026-04-21 07:45 UTC: We’re currently experiencing degraded performance in our RT EU region. Customers may see capacity errors. Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
- **identified** 2026-04-21 08:50 UTC: The root cause has been identified and we are working on a solution.
- **monitoring** 2026-04-21 09:29 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-21 12:58 UTC: After monitoring this incident, we can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com.


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Canonical: https://rewindex.com/company/speechmatics/incidents/clms544k94tt · Markdown: https://rewindex.com/company/speechmatics/incidents/clms544k94tt.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/clms544k94tt · Generated 2026-10-19T21:09:07.302Z