# Speechmatics: Investigating - Degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-24 13:32 UTC · Resolved: 2026-04-25 07:22 UTC · Duration: 18 h
- Updates: 5 · Affected components: Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US2
- [Vendor status page: https://stspg.io/l41rtjpnf79r](https://stspg.io/l41rtjpnf79r)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2026-04-24 13:32 UTC: We’re currently experiencing degraded performance in our US2 region. Customers may see degrading experience. We recommend using US1 endpoint until the issue is resolved. Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
- **identified** 2026-04-24 14:03 UTC: The root cause has been identified and we are working on a solution.
- **identified** 2026-04-24 14:50 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-04-24 18:29 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-25 07:22 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/speechmatics/incidents/6g81s53m2821 · Markdown: https://rewindex.com/company/speechmatics/incidents/6g81s53m2821.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/6g81s53m2821 · Generated 2026-10-19T21:09:57.991Z