# Speechmatics: Batch SaaS EU1 - Degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-16 11:37 UTC · Resolved: 2025-07-16 12:08 UTC · Duration: 31 min
- Updates: 4 · Affected components: Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU1
- [Vendor status page: https://stspg.io/qd1jhls7cccl](https://stspg.io/qd1jhls7cccl)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2025-07-16 11:37 UTC: We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region. Our team is currently working to restore normal performance levels.  We apologise for any inconvenience.
- **identified** 2025-07-16 11:45 UTC: The root cause has been identified and our engineering teams have applied a fix. Between 9:45 UTC to 11:30 UTC a subset of jobs posted to EU1 region were impacted due to this issue.
- **monitoring** 2025-07-16 11:47 UTC: The performance issues in Batch SaaS EU1 has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- **resolved** 2025-07-16 12:08 UTC: We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.


---
Canonical: https://rewindex.com/company/speechmatics/incidents/3fqlsglbw6sm · Markdown: https://rewindex.com/company/speechmatics/incidents/3fqlsglbw6sm.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/3fqlsglbw6sm · Generated 2026-10-19T22:28:30.263Z