# SparkPost: Issue with updating payment information

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-05-12 12:48 UTC · Resolved: 2026-05-12 13:38 UTC · Duration: 50 min
- Updates: 3
- [Vendor status page: https://stspg.io/x1v2z3dl795f](https://stspg.io/x1v2z3dl795f)
- [Company: SparkPost](https://rewindex.com/company/sparkpost.md)

## Timeline of updates

- **identified** 2026-05-12 12:48 UTC: We’re currently investigating an issue that prevented some customers from updating their payment details. The root cause has been identified, and a fix is being implemented.
- **monitoring** 2026-05-12 13:10 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-12 13:38 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/sparkpost/incidents/w321sv6sqhsp · Markdown: https://rewindex.com/company/sparkpost/incidents/w321sv6sqhsp.md · JSON: https://rewindex.com/api/v1/companies/sparkpost/incidents/w321sv6sqhsp · Generated 2026-10-19T22:29:15.941Z