# SparkPost: Elevated 5xx error rates and increased latency for some SparkPost and SparkPost Enterprise customers in the US

> SparkPost status incident “Elevated 5xx error rates and increased latency for some SparkPost and SparkPost Enterprise customers in the US” on 2017-11-08: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sparkpost/incidents/nx70rfdrzt9k
Last updated: 2017-11-08T16:38:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-11-08 13:06 UTC · Resolved: 2017-11-08 16:38 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.sparkpost.com/incidents/nx70rfdrzt9k](https://status.sparkpost.com/incidents/nx70rfdrzt9k)
- [Company: SparkPost](https://rewindex.com/company/sparkpost.md)

## Timeline of updates

- **resolved** 2017-11-08 16:38 UTC: The intermittent errors and latency issue has been resolved now for over 3 hours. We believe we fixed the underlying database issue that was impacting our authentication service. If you have further issues please submit a support ticket. We apologize for any inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by SparkPost, started 2017-11-08 13:06 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sparkpost/incidents/nx70rfdrzt9k
- Citation: SparkPost, “Elevated 5xx error rates and increased latency for some SparkPost and SparkPost Enterprise customers in the US” (2017-11-08 13:06 UTC). Archived by Rewindex: https://rewindex.com/company/sparkpost/incidents/nx70rfdrzt9k (CC BY 4.0).
- Markdown link: `[SparkPost: Elevated 5xx error rates and increased latency for some SparkPost and SparkPost Enterprise customers in the US (2017-11-08)](https://rewindex.com/company/sparkpost/incidents/nx70rfdrzt9k)`


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Canonical: https://rewindex.com/company/sparkpost/incidents/nx70rfdrzt9k · Markdown: https://rewindex.com/company/sparkpost/incidents/nx70rfdrzt9k.md · JSON: https://rewindex.com/api/v1/companies/sparkpost/incidents/nx70rfdrzt9k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:46:51.386Z