# SparkPost: Elevated 4xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

> SparkPost status incident “Elevated 4xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)” on 2017-12-14: impact none (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sparkpost/incidents/ldv2gdc96hx5
Last updated: 2017-12-14T13:57:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-12-14 12:37 UTC · Resolved: 2017-12-14 13:57 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.sparkpost.com/incidents/ldv2gdc96hx5](https://status.sparkpost.com/incidents/ldv2gdc96hx5)
- [Company: SparkPost](https://rewindex.com/company/sparkpost.md)

## Timeline of updates

- **resolved** 2017-12-14 13:57 UTC: We investigated several of the reports and identified these are not due to a system issue. For example, in one case the customer deleted the user that owned their API keys causing API calls to be unauthorized. Please submit a detailed support ticket if you have any issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by SparkPost, started 2017-12-14 12:37 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/sparkpost/incidents/ldv2gdc96hx5
- Citation: SparkPost, “Elevated 4xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)” (2017-12-14 12:37 UTC). Archived by Rewindex: https://rewindex.com/company/sparkpost/incidents/ldv2gdc96hx5 (CC BY 4.0).
- Markdown link: `[SparkPost: Elevated 4xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only) (2017-12-14)](https://rewindex.com/company/sparkpost/incidents/ldv2gdc96hx5)`


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Canonical: https://rewindex.com/company/sparkpost/incidents/ldv2gdc96hx5 · Markdown: https://rewindex.com/company/sparkpost/incidents/ldv2gdc96hx5.md · JSON: https://rewindex.com/api/v1/companies/sparkpost/incidents/ldv2gdc96hx5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:41.582Z