# SparkPost: DNS resolution issues resulting in failure to connect to US based SMTP and API endpoints

> SparkPost status incident “DNS resolution issues resulting in failure to connect to US based SMTP and API endpoints” on 2018-04-24: impact none (vendor’s label), 13 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sparkpost/incidents/jt3z5jyb05l2
Last updated: 2018-04-24T13:16:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-04-24 13:03 UTC · Resolved: 2018-04-24 13:16 UTC · Duration: 13 min
- Updates: 1
- [Vendor status page: https://status.sparkpost.com/incidents/jt3z5jyb05l2](https://status.sparkpost.com/incidents/jt3z5jyb05l2)
- [Company: SparkPost](https://rewindex.com/company/sparkpost.md)

## Timeline of updates

- **resolved** 2018-04-24 13:16 UTC: Our hosting provider has resolved the issue: 6:10 AM PDT Between 4:05 AM PDT and 5:56 AM PDT, some customers may have experienced elevated errors resolving DNS records hosted on Route 53 using DNS resolvers 8.8.8.8 / 8.8.4.4 . The issue has been resolved and the service is operating normally. See http://status.aws.amazon.com/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by SparkPost, started 2018-04-24 13:03 UTC, resolved after 13 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/sparkpost/incidents/jt3z5jyb05l2
- Citation: SparkPost, “DNS resolution issues resulting in failure to connect to US based SMTP and API endpoints” (2018-04-24 13:03 UTC). Archived by Rewindex: https://rewindex.com/company/sparkpost/incidents/jt3z5jyb05l2 (CC BY 4.0).
- Markdown link: `[SparkPost: DNS resolution issues resulting in failure to connect to US based SMTP and API endpoints (2018-04-24)](https://rewindex.com/company/sparkpost/incidents/jt3z5jyb05l2)`


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Canonical: https://rewindex.com/company/sparkpost/incidents/jt3z5jyb05l2 · Markdown: https://rewindex.com/company/sparkpost/incidents/jt3z5jyb05l2.md · JSON: https://rewindex.com/api/v1/companies/sparkpost/incidents/jt3z5jyb05l2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:57:46.321Z