# SparkPost: Intermittent email api failures impacting EU customers

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-11-21 09:08 UTC · Resolved: 2025-11-21 10:30 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: Transmissions API - EUROPE, Transmissions API - Transmissions API - EUROPE
- [Vendor status page: https://stspg.io/t664gq969tq2](https://stspg.io/t664gq969tq2)
- [Company: SparkPost](https://rewindex.com/company/sparkpost.md)

## Timeline of updates

- **investigating** 2025-11-21 09:08 UTC: We are currently investigating this issue.
- **investigating** 2025-11-21 09:49 UTC: A mitigation was deployed and the error rate is subsiding
- **investigating** 2025-11-21 10:17 UTC: We have identified the issue and deployed a mitigation; all service functionality has been completely restored.
- **investigating** 2025-11-21 10:30 UTC: We are continuing to investigate this issue.
- **resolved** 2025-11-21 10:30 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/sparkpost/incidents/94ztfkqcydgh · Markdown: https://rewindex.com/company/sparkpost/incidents/94ztfkqcydgh.md · JSON: https://rewindex.com/api/v1/companies/sparkpost/incidents/94ztfkqcydgh · Generated 2026-10-19T21:09:10.364Z