# SparkPost in November 2024: incidents, uptime and changes

> SparkPost in November 2024: 7 incidents on its status page (2 major or critical), 99.51% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SparkPost’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/sparkpost/2024/11
Last updated: 2024-12-01T00:00:00Z

- Incidents posted: 7 (major/critical: 2) · Maintenance: 8
- By vendor impact label: critical 2, minor 4, none 1
- Uptime (vendor-reported): 99.51% free of major/critical incidents, 97.39% free of any incident; outage time 3 h 30 min, incident time 18 h 44 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2024](https://rewindex.com/company/sparkpost/2024/10.md) · Next: [December 2024](https://rewindex.com/company/sparkpost/2024/12.md) · [All months](https://rewindex.com/company/sparkpost/reports.md) · [SparkPost](https://rewindex.com/company/sparkpost.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/0pgqwncypg37.md) | critical | 2024-11-05 16:53 UTC | 2024-11-05 20:16 UTC | 3.4 h | resolved |
| [Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (EU hosted only)](https://rewindex.com/company/sparkpost/incidents/lq1szzzctl65.md) | critical | 2024-11-05 20:31 UTC | 2024-11-05 20:38 UTC | 7 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/0pgqwncypg37.md) | critical | 2024-11-05 16:53 UTC | 2024-11-05 20:16 UTC | 3.4 h | resolved |
| [Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (EU hosted only)](https://rewindex.com/company/sparkpost/incidents/lq1szzzctl65.md) | critical | 2024-11-05 20:31 UTC | 2024-11-05 20:38 UTC | 7 min | resolved |
| [Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/nj2t6wx6b5gd.md) | none | 2024-11-20 22:21 UTC | 2024-11-22 02:35 UTC | 28 h | resolved |
| [Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/fd43ysp7l54t.md) | minor | 2024-11-22 14:23 UTC | 2024-11-22 21:26 UTC | 7.0 h | resolved |
| [High load on SMTP processing](https://rewindex.com/company/sparkpost/incidents/gqb6pmpvmnd0.md) | minor | 2024-11-22 16:00 UTC | 2024-11-22 20:45 UTC | 4.8 h | resolved |
| [delayed email delivery in EU west 1](https://rewindex.com/company/sparkpost/incidents/bb7hgtqvsqft.md) | minor | 2024-11-24 09:31 UTC | 2024-11-24 09:56 UTC | 25 min | resolved |
| [Delayed email delivery in EU west 1](https://rewindex.com/company/sparkpost/incidents/t987cly748ll.md) | minor | 2024-11-29 08:36 UTC | 2024-11-29 16:22 UTC | 7.8 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Upgrade of email delivery platform in US and EU regions](https://rewindex.com/company/sparkpost/incidents/gh11644njh8k.md) | maintenance | 2024-11-04 18:00 UTC | 2024-11-05 02:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Upgrade of email delivery platform in EU region](https://rewindex.com/company/sparkpost/incidents/bh6qbthkb3fv.md) | maintenance | 2024-11-07 19:50 UTC | 2024-11-09 01:50 UTC | 30 h | resolved |
| [\[Scheduled\] Upgrade of SMTP API in US region](https://rewindex.com/company/sparkpost/incidents/9m9k4wt9shgs.md) | maintenance | 2024-11-07 21:30 UTC | 2024-11-09 01:30 UTC | 28 h | resolved |
| [\[Scheduled\] Email Platform - Engagement Tracking Service Maintenance - US Region](https://rewindex.com/company/sparkpost/incidents/57t53dqc9gm7.md) | maintenance | 2024-11-08 11:00 UTC | 2024-11-09 05:00 UTC | 18 h | resolved |
| [\[Scheduled\] Upgrade of email delivery platform in EU region](https://rewindex.com/company/sparkpost/incidents/22kry1d481n4.md) | maintenance | 2024-11-11 17:50 UTC | 2024-11-13 03:50 UTC | 34 h | resolved |
| [\[Scheduled\] Upgrade of SMTP API in US region](https://rewindex.com/company/sparkpost/incidents/ftpwsd9yljm8.md) | maintenance | 2024-11-11 17:51 UTC | 2024-11-13 03:51 UTC | 34 h | resolved |
| [\[Scheduled\] Upgrade of email delivery platform in US region](https://rewindex.com/company/sparkpost/incidents/7xpljr99rttm.md) | maintenance | 2024-11-13 10:36 UTC | 2024-11-15 22:36 UTC | 3 d | resolved |
| [Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/dmnqglhkdsy5.md) | maintenance | 2024-11-15 17:41 UTC | 2024-11-15 18:37 UTC | 56 min | resolved |

## Cite this

SparkPost posted 7 status incidents in November 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/sparkpost/2024/11
- Citation: SparkPost, “SparkPost in November 2024” (2024-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/sparkpost/2024/11 (CC BY 4.0).
- Markdown link: `[SparkPost: SparkPost in November 2024 (2024-11-01)](https://rewindex.com/company/sparkpost/2024/11)`


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Canonical: https://rewindex.com/company/sparkpost/2024/11 · Markdown: https://rewindex.com/company/sparkpost/2024/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:07:16.300Z