# SonarCloud: CI Analysis Quality Profile Lookup Issue

> SonarCloud status incident “CI Analysis Quality Profile Lookup Issue” on 2026-08-13: impact major (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn
Last updated: 2026-08-13T07:29:50Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-13 07:29 UTC · Resolved: 2026-08-13 07:29 UTC · Duration: 0 min
- Updates: 3 · Affected components: Customer Support Portal, SonarQube Server / SonarQube Cloud Global - Customer Support Portal
- [Vendor status page: https://status.sonarqube.com/incidents/kxc70rhyb6dn](https://status.sonarqube.com/incidents/kxc70rhyb6dn)
- [Company: SonarCloud](https://rewindex.com/company/sonarcloud.md)

## Timeline of updates

- **investigating** 2026-08-11 16:10 UTC: We’ve identified an issue affecting a subset of projects that can cause CI analysis to fail when retrieving the project’s quality profile. The impact is limited: most customers and projects are not affected. No data has been lost or compromised. Analyses for affected projects will resume successfully once the underlying issue has been resolved. Our team is actively working on a fix and will share another update as soon as it has been deployed.
- **monitoring** 2026-08-11 21:24 UTC: Monitoring — We have completed remediation for the primary issue affecting Quality Profiles. The impacted configuration data has been restored, and affected functionality is operating normally. We are continuing to investigate a separate, pre-existing source of intermittent errors. This work is not expected to affect the remediation above. We will provide another update as soon as we have more information.
- **resolved** 2026-08-13 07:29 UTC: We have verified that the environment is fully stable and operating normally following remediation of the Quality Profile configuration issue. Preventive actions and long-term improvements are underway and will be tracked offline by our team. Thank you for your patience.

## Rewindex changes for this incident

- 2026-08-13 07:29 UTC: [Major incident: CI Analysis Quality Profile Lookup Issue](https://rewindex.com/change/ic01b9fcbf03e76.md)

## Cite this

Status incident (vendor impact label: major) posted by SonarCloud, started 2026-08-13 07:29 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn
- Citation: SonarCloud, “CI Analysis Quality Profile Lookup Issue” (2026-08-13 07:29 UTC). Archived by Rewindex: https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn (CC BY 4.0).
- Markdown link: `[SonarCloud: CI Analysis Quality Profile Lookup Issue (2026-08-13)](https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn)`


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Canonical: https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn · Markdown: https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn.md · JSON: https://rewindex.com/api/v1/companies/sonarcloud/incidents/kxc70rhyb6dn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:33:21.851Z