# Socket change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Socket](https://rewindex.com/company/socket.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 9 | 9 | 2026-10-16 07:28 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-16 07:28 UTC | Major incident | [Critical incident: Delayed creation and updates for ticketing integrations](https://rewindex.com/change/ia9b01b29b48b10.md) | degradation | Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations. |
| 2026-09-17 19:52 UTC | Major incident | [Critical incident: Socket website intermittently loading for some users](https://rewindex.com/change/i1b43207fb849b0.md) | degradation | Socket Website loaded intermittently for some users in an incident rated critical, starting 2026-09-17 19:52 UTC and resolved at 2026-09-17 22:01 UTC; the reported duration was 2 h 8 min. Socket implemented a fix at 20:35 UTC but did not state a cause. |
| 2026-09-05 07:21 UTC | Major incident | [Major incident: Elevated latency and error rate on public API](https://rewindex.com/change/if3938547413f1d.md) | degradation | Socket’s public API experienced elevated latency and error rates in a major-impact incident from 2026-09-05 07:21 UTC to 2026-09-05 09:04 UTC, lasting 1 h 43 min. Socket reported implementing a fix at 07:41 UTC and subsequently resolved the incident; no cause was stated. |
| 2026-08-20 23:05 UTC | Major incident | [Major incident: Firewall Events rejected/dropped](https://rewindex.com/change/id858a12aeea9fd.md) | outage | Socket reported a major Socket API incident in which the Events collection system incorrectly rejected Firewall Events. It started at 2026-08-20 23:05 UTC and was resolved at 2026-08-21 01:06 UTC, lasting 2 h 1 min; customers’ Firewall Events could be rejected or dropped during that period. |
| 2026-08-04 07:42 UTC | Major incident | [Major incident: Elevated latency across multiple surfaces](https://rewindex.com/change/i772294d92cd2e6.md) | degradation | Socket reported major elevated latency affecting Socket for GitHub, Package Pages, Socket API, Socket Dashboard and Socket Website, starting 2026-08-04 07:42 UTC. A fix was implemented by 2026-08-04 08:33 UTC, and the incident was resolved at 2026-08-04 08:45 UTC after 1 h 3 min. |
| 2026-07-16 23:45 UTC | Major incident | [Critical incident: Github App reports are failing](https://rewindex.com/change/i76018ffdc6c39e.md) | outage | Socket’s GitHub App reports failed in a critical-impact incident starting 2026-07-16 23:45 UTC, lasting 15 min and resolved at 2026-07-17 00:00 UTC. Socket attributed the failures to a high error rate on GitHub’s API and reported that GitHub restored service. |
| 2026-03-14 06:16 UTC | Major incident | [Critical incident: GitHub App reports not starting](https://rewindex.com/change/i9fdf7fd00fee19.md) | outage | Socket’s GitHub App reports were not starting, affecting Integrations - Socket for GitHub and Socket for GitHub. The vendor rated the impact critical; the incident started at 2026-03-14 06:16 UTC and was resolved at 2026-03-14 06:54 UTC, lasting 37 min. Preliminary investigation showed high error rates from the upstream GitHub API. |
| 2026-03-13 22:27 UTC | Major incident | [Major incident: Dashboard access unavailable due to DNS issue](https://rewindex.com/change/i73f7a046f67b6a.md) | outage | Socket reported a major outage that made dashboard access unavailable starting 2026-03-13 22:27 UTC. The outage lasted 7 min and was resolved at 2026-03-13 22:34 UTC; Socket attributed it to a DNS migration. |
| 2026-03-06 16:15 UTC | Major incident | [Major incident: GitHub app reports are stuck not starting](https://rewindex.com/change/i2494c25ee66c82.md) | outage | Socket reported a major outage affecting some GitHub app reports not starting, from 2026-03-06 16:15 UTC to 2026-03-07 07:04 UTC, lasting 14 h 48 min. Socket suspected an upstream GitHub webhook problem and advised closing and reopening PRs with stuck checks to trigger another webhook; the incident was resolved. |


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Canonical: https://rewindex.com/company/socket/changes · Markdown: https://rewindex.com/company/socket/changes.md · JSON: https://rewindex.com/api/v1/companies/socket/changes · Generated 2026-10-18T00:06:25.591Z