# Snyk: Email-to-Case Temporarily Disabled

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-08 15:47 UTC · Resolved: 2026-06-10 06:22 UTC · Duration: 39 h
- Updates: 3 · Affected components: Snyk Support (support.snyk.io) - Support Portal, Support Portal
- [Vendor status page: https://stspg.io/swg6nzmlbtf0](https://stspg.io/swg6nzmlbtf0)
- [Company: Snyk](https://rewindex.com/company/snyk.md)

## Timeline of updates

- **identified** 2026-06-08 15:47 UTC: Please note that the ability to create or reply to cases via email has been temporarily turned off. If you need to log a new issue or update an existing case, please do so directly through the ticketing portal. We will let you know as soon as email functionality is restored. Thank you for your patience!
- **monitoring** 2026-06-09 14:13 UTC: We have re-enabled the email-to-case feature, allowing customers to create and reply to cases via email. Monitoring is now underway to ensure the services remains stable.
- **resolved** 2026-06-10 06:22 UTC: Services have remained unaffected during our monitoring period. The Snyk Incident Response has been stood down.


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Canonical: https://rewindex.com/company/snyk/incidents/c4hdjz1zpy5b · Markdown: https://rewindex.com/company/snyk/incidents/c4hdjz1zpy5b.md · JSON: https://rewindex.com/api/v1/companies/snyk/incidents/c4hdjz1zpy5b · Generated 2026-10-18T10:42:22.204Z