# Snowflake: Azure - East US 2 (Virginia): INC0100718

> Snowflake status incident “Azure - East US 2 (Virginia): INC0100718” on 2024-01-18: impact minor (vendor’s label), 6.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/snowflake/incidents/zvd971z06grg
Last updated: 2024-01-18T23:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-18 17:02 UTC · Resolved: 2024-01-18 23:07 UTC · Duration: 6.1 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/zvd971z06grg](https://status.snowflake.com/incidents/zvd971z06grg)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2024-01-18 23:07 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have experienced intermittent delays while attempting to access or use Snowflake services and features. Incident start time: 15:55 UTC January 18, 2024 Incident end time: 20:45 UTC January 18, 2024 Preliminary root cause: We identified an increase in error rates indicating a reoccurrence of INC0100501 for a subset of customers. Snowflake is treating this issue with the highest priority while we continue to investigate the underlying cause affecting subsystems related to request-routing infrastructure for our cloud services and query-processing layers. Additionally, we are implementing proactive measures to help prevent additional reoccurrence including adding monitoring enhancements and increasing infrastructure capacity on the affected systems. A root cause analysis (RCA) document will be published within seven business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Snowflake, started 2024-01-18 17:02 UTC, resolved after 6.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/snowflake/incidents/zvd971z06grg
- Citation: Snowflake, “Azure - East US 2 (Virginia): INC0100718” (2024-01-18 17:02 UTC). Archived by Rewindex: https://rewindex.com/company/snowflake/incidents/zvd971z06grg (CC BY 4.0).
- Markdown link: `[Snowflake: Azure - East US 2 (Virginia): INC0100718 (2024-01-18)](https://rewindex.com/company/snowflake/incidents/zvd971z06grg)`


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Canonical: https://rewindex.com/company/snowflake/incidents/zvd971z06grg · Markdown: https://rewindex.com/company/snowflake/incidents/zvd971z06grg.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/zvd971z06grg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:09:27.217Z