# Snowflake: Azure - Australia East (New South Wales): INC0147071

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-20 20:19 UTC · Resolved: 2025-11-20 23:01 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/z78t3ckmgrc6](https://status.snowflake.com/incidents/z78t3ckmgrc6)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2025-11-20 23:01 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 19:50 UTC November 20, 2025 Incident end time: 21:15 UTC November 20, 2025 Preliminary root cause: Our investigation identified that a recent configuration change to our firewall rules resulted in a communication issue between our Cloud Services and Storage layer infrastructure. As a result, customer requests were unable to be processed successfully. A root cause analysis (RCA) document will be published within five business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/z78t3ckmgrc6 · Markdown: https://rewindex.com/company/snowflake/incidents/z78t3ckmgrc6.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/z78t3ckmgrc6 · Generated 2026-10-18T12:21:52.667Z