# Snowflake: Azure - Japan East (Tokyo, Saitama): INC0104291

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-03-11 23:50 UTC · Resolved: 2024-03-12 07:30 UTC · Duration: 7.7 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/yphlk97yskp8](https://status.snowflake.com/incidents/yphlk97yskp8)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2024-03-12 07:30 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features. Incident start time: 22:00 UTC March 11, 2024 Incident end time: 02:27 UTC March 12, 2024 Preliminary root cause: Initial investigation revealed an underlying code issue leading to credential problems affecting ongoing operations in the mentioned deployment. A root cause analysis (RCA) document will be published within seven business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/yphlk97yskp8 · Markdown: https://rewindex.com/company/snowflake/incidents/yphlk97yskp8.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/yphlk97yskp8 · Generated 2026-10-18T10:33:52.716Z