# Snowflake: Azure - East US 2 (Virginia): INC0146178

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-05 15:58 UTC · Resolved: 2025-11-05 20:10 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/ybgs43g1d3cc](https://status.snowflake.com/incidents/ybgs43g1d3cc)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2025-11-05 20:10 UTC: Current status: We've monitored our service health metrics after disabling the background maintenance process, and we've confirmed that this has resolved the issue. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 15:27 UTC November 05, 2025 Incident end time: 18:36 UTC November 05, 2025 Preliminary root cause: A background maintenance process was contributing to periodic contention and degraded performance, which resulted in elevated load on a backend database. This caused intermittent errors and timeouts in Snowsight. A root cause analysis (RCA) document will be published within five business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/ybgs43g1d3cc · Markdown: https://rewindex.com/company/snowflake/incidents/ybgs43g1d3cc.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/ybgs43g1d3cc · Generated 2026-10-18T10:32:36.938Z