# Snowflake: Azure - UK South (London): INC0091787

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-07 22:22 UTC · Resolved: 2023-09-07 23:53 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/xr4pz9w6lqtp](https://status.snowflake.com/incidents/xr4pz9w6lqtp)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2023-09-07 23:53 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Incident start time: 21:51 UTC September 07, 2023 Incident end time: 22:16 UTC September 07, 2023 Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/xr4pz9w6lqtp · Markdown: https://rewindex.com/company/snowflake/incidents/xr4pz9w6lqtp.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/xr4pz9w6lqtp · Generated 2026-10-18T11:49:16.606Z