# Snowflake: INC0112060

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-07-18 22:45 UTC · Resolved: 2024-07-19 08:44 UTC · Duration: 10.0 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/wsrzdp5mbh9f](https://status.snowflake.com/incidents/wsrzdp5mbh9f)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2024-07-19 08:44 UTC: Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Incident start time: 22:33 UTC July 18, 2024 Incident end time: 05:30 UTC July 19, 2024 Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region. A root cause analysis (RCA) document will be published within ten business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/wsrzdp5mbh9f · Markdown: https://rewindex.com/company/snowflake/incidents/wsrzdp5mbh9f.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/wsrzdp5mbh9f · Generated 2026-10-18T12:22:37.069Z