# Snowflake: INC0120372

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-11-13 02:00 UTC · Resolved: 2024-11-13 07:09 UTC · Duration: 5.2 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/kjd4lpptzmkh](https://status.snowflake.com/incidents/kjd4lpptzmkh)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2024-11-13 07:09 UTC: Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses for the duration of the issue. Incident start time: 01:00 UTC November 13, 2024 Incident end time: 07:00 UTC November 13, 2024 Preliminary root cause: An update performed by the cloud service provider (CSP), intended to improve network services, caused DNS resolution issues inside an Azure store, which in turn caused virtual warehouse provisioning issues. A root cause analysis (RCA) document will be published within ten business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/kjd4lpptzmkh · Markdown: https://rewindex.com/company/snowflake/incidents/kjd4lpptzmkh.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/kjd4lpptzmkh · Generated 2026-10-18T10:38:01.811Z