# Snowflake: Azure - West Europe (Netherlands): INC0143819

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-24 15:11 UTC · Resolved: 2025-09-24 17:49 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/hll9xtf5q39g](https://status.snowflake.com/incidents/hll9xtf5q39g)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2025-09-24 17:49 UTC: Current status: We've monitored the environment and confirmed the service is restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 14:40 UTC September 24, 2025 Incident end time: 15:29 UTC September 24, 2025 Preliminary root cause: Connection failures between our service infrastructure impacted service availability. A root cause analysis (RCA) document will be published within five business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/hll9xtf5q39g · Markdown: https://rewindex.com/company/snowflake/incidents/hll9xtf5q39g.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/hll9xtf5q39g · Generated 2026-10-18T10:33:23.769Z