# Snowflake: AWS - US East (N. Virginia): INC0113660

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-08 20:05 UTC · Resolved: 2024-08-08 23:43 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/df5rw07b5d1c](https://status.snowflake.com/incidents/df5rw07b5d1c)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2024-08-08 23:43 UTC: Current status: We've applied remediation action for the identified issue and confirmed that service health metrics have returned to normal after restarting the affected components. We're continuing to closely monitor the environment while we further investigate the underlying root cause with our cloud provider, and we'll provide a preliminary summary of our root cause investigation within two business days. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 19:34 UTC August 08, 2024 Incident end time: 21:27 UTC August 08, 2024 Preliminary root cause: Our engineering team is collaborating with the Cloud Service Provider to address a stalled process that would have eventually led to the issues experienced by Snowsight users. A root cause analysis (RCA) document will be published within seven business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/df5rw07b5d1c · Markdown: https://rewindex.com/company/snowflake/incidents/df5rw07b5d1c.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/df5rw07b5d1c · Generated 2026-10-18T12:20:18.498Z