# Snowflake: INC0131871

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-21 03:59 UTC · Resolved: 2025-04-21 05:34 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/bkg407yv4rps](https://status.snowflake.com/incidents/bkg407yv4rps)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2025-04-21 05:34 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Customers may have observed new trial account creations failing and/or a blank white page/500 error being returned upon logging into Snowsight. As an alternative, customers were able to log in using other methods, such as SnowSQL, connectors, etc. Incident start time: 03:20 UTC April 21, 2025 Incident end time: 04:09 UTC April 21, 2025 Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system to mitigate impacts. A root cause analysis (RCA) document will be published within ten business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/bkg407yv4rps · Markdown: https://rewindex.com/company/snowflake/incidents/bkg407yv4rps.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/bkg407yv4rps · Generated 2026-10-18T10:37:15.433Z