# Snowflake: AWS - US West (Oregon): INC0083581

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-05-02 21:50 UTC · Resolved: 2023-05-02 23:53 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/9j3yk19yyxgf](https://status.snowflake.com/incidents/9j3yk19yyxgf)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2023-05-02 23:53 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Incident start time: 21:31 UTC May 02, 2023 Incident end time: 21:58 UTC May 02, 2023 A root cause analysis (RCA) document will be published within seven business days. Preliminary root cause: An unexpected increase in Metadata Database traffic caused an impact to query performance and service components, and an automated recovery feature was engaged to reduce the load on the affected systems to restore service.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/9j3yk19yyxgf · Markdown: https://rewindex.com/company/snowflake/incidents/9j3yk19yyxgf.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/9j3yk19yyxgf · Generated 2026-10-18T11:47:24.621Z