# Snowflake: Azure - East US 2 (Virginia): INC0131863

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-04-20 18:44 UTC · Resolved: 2025-04-20 21:35 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/803x7c67z763](https://status.snowflake.com/incidents/803x7c67z763)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2025-04-20 21:35 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Customers may have observed new trial account creations failing and/or a blank white page/500 error returned upon logging into Snowsight. As an alternative, customers were able to log in using other methods, such as SnowSQL, connectors, etc. Incident start time: 15:32 UTC April 20, 2025 Incident end time: 19:52 UTC April 20, 2025 Preliminary root cause: A third-party service provider experienced an issue upon completing a scheduled maintenance window, which affected the caching service used for logins to the Snowflake UI. Snowflake engineers were engaged and reverted to a secondary data system. A root cause analysis (RCA) document will be published within ten business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/803x7c67z763 · Markdown: https://rewindex.com/company/snowflake/incidents/803x7c67z763.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/803x7c67z763 · Generated 2026-10-18T11:34:48.491Z