# Snowflake: AWS - US West (Oregon): INC0102987

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-02-20 21:49 UTC · Resolved: 2024-02-20 22:47 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/593l4zl800hq](https://status.snowflake.com/incidents/593l4zl800hq)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2024-02-20 22:47 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers may have been unable to access Snowflake services. Please note that a subset of customers may continue to experience Snowpipe ingestion delays while existing queues are processed. Incident start time: 21:34 UTC February 20, 2024 Incident end time: 21:56 UTC February 20, 2024 Preliminary root cause: Our preliminary investigation indicates the metadata database temporarily entered a degraded state, preventing users from accessing multiple Snowflake services. A root cause analysis (RCA) document will be published within seven business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/593l4zl800hq · Markdown: https://rewindex.com/company/snowflake/incidents/593l4zl800hq.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/593l4zl800hq · Generated 2026-10-18T12:39:29.494Z