# Snowflake: INC20000175

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2026-08-25 03:53 UTC · Resolved: 2026-08-25 04:35 UTC · Duration: 42 min
- Updates: 4 · Affected components: Applications, Azure - Southeast Asia (Singapore) - Applications, Azure - Southeast Asia (Singapore) - Databases, Tables, and Views, Databases, Tables, and Views
- [Vendor status page: https://stspg.io/bxb7z0v4b69s](https://stspg.io/bxb7z0v4b69s)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Summary

Snowflake reported a critical outage in Azure - Southeast Asia (Singapore), where infrastructure connectivity issues may have prevented customers from accessing services. It started at 2026-08-25 03:53 UTC and was resolved at 2026-08-25 04:35 UTC, lasting 41 min; Snowflake implemented a fix and confirmed restoration through monitoring. Other regions were unaffected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-25 03:53 UTC: Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026
- **monitoring** 2026-08-25 04:10 UTC: Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.
- **resolved** 2026-08-25 04:35 UTC: Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
- **postmortem** 2026-09-03 01:17 UTC: Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site:    \[https://community.snowflake.com/s/article/INC20000175\](https://community.snowflake.com/s/article/INC20000175)

## Rewindex changes for this incident

- 2026-08-25 03:53 UTC: [Critical incident: INC20000175](https://rewindex.com/change/i097f6c58fd24bc.md)


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Canonical: https://rewindex.com/company/snowflake/incidents/3s0hdzy30jww · Markdown: https://rewindex.com/company/snowflake/incidents/3s0hdzy30jww.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/3s0hdzy30jww · Generated 2026-10-18T11:34:38.033Z