# Snowflake: 5 Deployments Affected: INC0092585

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-18 18:09 UTC · Resolved: 2023-09-19 06:31 UTC · Duration: 12 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/30n7xwtfyw0v](https://status.snowflake.com/incidents/30n7xwtfyw0v)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2023-09-19 06:31 UTC: Current status: We've coordinated with our third-party service provider, who implemented a fix to restore service to the AWS - US West (Oregon) and AWS - US East (N. Virginia) regions. The environments have remained stable, which confirms that services were restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures. Incident start time: 17:05 UTC September 18, 2023 Incident end time: 04:06 UTC September 19, 2023 Preliminary root cause: A third-party service provider experienced a network issue, which caused performance degradation and errors with query execution.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/30n7xwtfyw0v · Markdown: https://rewindex.com/company/snowflake/incidents/30n7xwtfyw0v.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/30n7xwtfyw0v · Generated 2026-10-18T11:38:59.422Z