# Snowflake: AWS - US West (Oregon): INC0138172

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-07-10 19:58 UTC · Resolved: 2025-07-10 21:43 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.snowflake.com/incidents/2n77kd5j3w0b](https://status.snowflake.com/incidents/2n77kd5j3w0b)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **resolved** 2025-07-10 21:43 UTC: Current status: We monitored the environment and confirmed that the service has been restored. If you experience additional issues or have questions, please open a support case. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight. Incident start time: 19:40 UTC July 10, 2025 Incident end time: 20:20 UTC July 10, 2025 Preliminary root cause: We determined that a recent feature implementation caused a performance degradation in a subset of infrastructure responsible for Snowsight. As part of the deployment process, traffic was temporarily rerouted; however, a misconfiguration prevented requests from being processed as expected and resulted in customers being unable to access the service. A root cause analysis (RCA) document will be published within seven business days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/snowflake/incidents/2n77kd5j3w0b · Markdown: https://rewindex.com/company/snowflake/incidents/2n77kd5j3w0b.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/2n77kd5j3w0b · Generated 2026-10-18T11:27:48.803Z