# Snowflake: INC20000115

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2026-07-30 03:00 UTC · Resolved: 2026-07-30 04:56 UTC · Duration: 1.9 h
- Updates: 5 · Affected components: Applications, Azure - UAE North (Dubai) - Applications, Applications, AWS - Asia Pacific (Osaka) - Applications, Applications, Azure - North Europe (Ireland) - Applications, Applications, AWS - Asia Pacific (Thailand) - Applications, Applications, AWS - Europe (Paris) - Applications, Applications, Azure - Southeast Asia (Singapore) - Applications, Applications, Azure - South Central US (Texas) - Applications, Applications, AWS - US West (Oregon) - Applications, Applications, AWS - Asia Pacific (Sydney) - Applications, Applications, AWS - Europe (Frankfurt) - Applications, Applications, AWS - US East (Ohio) - Applications, Applications, AWS - Africa (Cape Town) - Applications, Applications, Azure - Sweden Central (Gävle) - Applications, Applications, AWS - Asia Pacific (Malaysia) - Applications, AWS - Asia Pacific (Seoul) - Applications, Applications, AWS - Asia Pacific (Mumbai) - Applications, Applications, AWS - Asia Pacific (New Zealand) - Applications, Applications, AWS - Asia Pacific (Jakarta) - Applications, Applications, Azure - Mexico (Central) - Applications, Applications, AWS - Asia Pacific (Singapore) - Applications, Applications, AWS - Europe (London) - Applications, Applications, AWS - Europe (Stockholm) - Applications, Applications, Azure - Canada Central (Toronto) - Applications, Applications, Azure - Switzerland North (Zürich) - Applications, Applications, AWS - Canada (Central) - Applications, Applications, Azure - Central Korea (Seoul) - Applications, Applications, Azure - Central US (Iowa) - Applications, Azure - Japan East (Tokyo, Saitama) - Applications, Applications, Azure - Australia East (New South Wales) - Applications, Applications, AWS - Europe (Zürich) - Applications, Applications, AWS - South America (São Paulo) - Applications, Applications, AWS - Asia Pacific (Tokyo) - Applications
- [Vendor status page: https://stspg.io/2jfpk15p29pd](https://stspg.io/2jfpk15p29pd)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Summary

Snowflake reported a critical incident preventing some customers in listed AWS and Azure regions from logging in to Snowsight via private endpoints, with HTTP 404 or IP/Token access errors. It started at 2026-07-30 03:00 UTC and was resolved at 2026-07-30 04:56 UTC after reverting a recent configuration change. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-30 03:00 UTC: Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to log in to Snowsight. Affected users may encounter HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints.
- **identified** 2026-07-30 03:30 UTC: Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to log in to Snowsight. Affected users may encounter HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints. ETA: Our current estimate is that service will be restored within 1 hour. Workaround: There are currently no available workarounds for this issue.
- **monitoring** 2026-07-30 04:17 UTC: Current status: We've reverted a recent configuration change and confirmed that service has been restored. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to log in to Snowsight. Affected users may have encountered HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints. Workaround: There were no available workarounds for this issue. Incident start time: 00:18 UTC July 30, 2026 Incident end time: 03:52 UTC July 30, 2026 Preliminary root cause: A recent configuration change to a subset of the routing infrastructure caused connectivity failures for customers accessing Snowsight via private endpoints.
- **resolved** 2026-07-30 04:56 UTC: Current status: We've monitored the environment and confirmed that reverting the configuration change restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to log in to Snowsight. Affected users may have encountered HTTP 404 errors or "Incoming request with IP/Token is not allowed to access Snowflake" errors when attempting to access Snowsight via private endpoints. Workaround: There were no available workarounds for this issue. Incident start time: 00:18 UTC July 30, 2026 Incident end time: 03:52 UTC July 30, 2026 Preliminary root cause: A recent configuration change to a subset of the routing infrastructure caused connectivity failures for customers accessing Snowsight via private endpoints. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
- **postmortem** 2026-08-10 04:31 UTC: Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: \[https://community.snowflake.com/s/article/INC20000115\](https://community.snowflake.com/s/article/INC20000115)

## Rewindex changes for this incident

- 2026-07-30 03:00 UTC: [Critical incident: INC20000115](https://rewindex.com/change/id2bdd76ce6f9f6.md)


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Canonical: https://rewindex.com/company/snowflake/incidents/0js22rxjm66q · Markdown: https://rewindex.com/company/snowflake/incidents/0js22rxjm66q.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/0js22rxjm66q · Generated 2026-10-18T11:30:19.938Z