# Smartsheet: Investigating Issues with Images and Attachments

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-04-14 23:39 UTC · Resolved: 2023-04-16 03:23 UTC · Duration: 28 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/zj0fsqr936vb](https://status.smartsheet.com/incidents/zj0fsqr936vb)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2023-04-16 03:23 UTC: On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Users may have been unable to view images or download attachments from 3:04 PM PDT on 4/14/23 to 5:30PM PDT on 4/15/23. Our engineers were able deploy the fix for the issue at 5:30 PM PDT on 4/14/23. The issue has been fully resolved as of 5:30 PM PDT on 4/15/23.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/zj0fsqr936vb · Markdown: https://rewindex.com/company/smartsheet/incidents/zj0fsqr936vb.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/zj0fsqr936vb · Generated 2026-10-18T12:43:03.841Z