# Smartsheet: Unable to Open Newly Created Assets

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-23 21:36 UTC · Resolved: 2025-01-23 22:39 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/yszmp78w3d95](https://status.smartsheet.com/incidents/yszmp78w3d95)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2025-01-23 22:39 UTC: We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/yszmp78w3d95 · Markdown: https://rewindex.com/company/smartsheet/incidents/yszmp78w3d95.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/yszmp78w3d95 · Generated 2026-10-18T09:45:54.576Z