# Smartsheet: Attachments & Published Sheet Service Degradation

> Smartsheet status incident “Attachments & Published Sheet Service Degradation” on 2017-09-14: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/x1kjj5v7k355
Last updated: 2017-09-14T22:38:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-09-14 19:22 UTC · Resolved: 2017-09-14 22:38 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/x1kjj5v7k355](https://status.smartsheet.com/incidents/x1kjj5v7k355)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2017-09-14 22:38 UTC: On September 14th, 2017 at 11:41 AM Pacific Daylight Time (PDT) the Amazon Simple Storage Service (S3) in the US-EAST-1 Region began generating errors. During this time Smartsheet customers may have experienced errors when attempting to upload any new files to the Smartsheet application, interacting with any previously uploaded files, publishing sheets to HTML, viewing previously published sheets, or receiving sheet backups. At 12:49 PM PDT on September 14th, 2017 the US-EAST-1 Region for Amazon S3 recovered, and the Smartsheet operations team determined system status had returned to normal. We have continued to monitor our systems since this time and they have operated as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-09-14 19:22 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/x1kjj5v7k355
- Citation: Smartsheet, “Attachments & Published Sheet Service Degradation” (2017-09-14 19:22 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/x1kjj5v7k355 (CC BY 4.0).
- Markdown link: `[Smartsheet: Attachments & Published Sheet Service Degradation (2017-09-14)](https://rewindex.com/company/smartsheet/incidents/x1kjj5v7k355)`


---
Canonical: https://rewindex.com/company/smartsheet/incidents/x1kjj5v7k355 · Markdown: https://rewindex.com/company/smartsheet/incidents/x1kjj5v7k355.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/x1kjj5v7k355 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:57:42.445Z