# Smartsheet: Application not loading for small amount of users

> Smartsheet status incident “Application not loading for small amount of users” on 2019-02-20: impact none (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/trxq4k2mps7z
Last updated: 2019-02-20T05:52:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-02-20 04:30 UTC · Resolved: 2019-02-20 05:52 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/trxq4k2mps7z](https://status.smartsheet.com/incidents/trxq4k2mps7z)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2019-02-20 05:52 UTC: This issue has been resolved. We've identified the cause to be related to customer's network configurations and are working with them to restore functionality.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Smartsheet, started 2019-02-20 04:30 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/trxq4k2mps7z
- Citation: Smartsheet, “Application not loading for small amount of users” (2019-02-20 04:30 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/trxq4k2mps7z (CC BY 4.0).
- Markdown link: `[Smartsheet: Application not loading for small amount of users (2019-02-20)](https://rewindex.com/company/smartsheet/incidents/trxq4k2mps7z)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/trxq4k2mps7z · Markdown: https://rewindex.com/company/smartsheet/incidents/trxq4k2mps7z.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/trxq4k2mps7z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:02:53.786Z