# Smartsheet: Investigating reports of customers unable to access Smartsheet.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-28 14:40 UTC · Resolved: 2023-02-28 21:16 UTC · Duration: 6.6 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/tgdk4yfbl0lh](https://status.smartsheet.com/incidents/tgdk4yfbl0lh)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2023-02-28 21:16 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/tgdk4yfbl0lh · Markdown: https://rewindex.com/company/smartsheet/incidents/tgdk4yfbl0lh.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/tgdk4yfbl0lh · Generated 2026-10-18T11:45:18.071Z