# Smartsheet: Informational Update

> Smartsheet status incident “Informational Update” on 2017-01-26: impact minor (vendor’s label), 7.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/szx4w2bdg240
Last updated: 2017-01-27T01:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-01-26 18:03 UTC · Resolved: 2017-01-27 01:45 UTC · Duration: 7.7 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/szx4w2bdg240](https://status.smartsheet.com/incidents/szx4w2bdg240)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2017-01-27 01:45 UTC: This morning at 9:00, Smartsheet users in multiple geographic locations experienced issues connecting to the application. While working with our network provider, they identified an incorrect configuration. They restarted their service which appears to have corrected a bad route configuration at 3:57 PM pacific time and Operations verified a return to normal levels of traffic. We are continuing to work with the network provider and monitor the network activity and the application to ensure this issue is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-01-26 18:03 UTC, resolved after 7.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/szx4w2bdg240
- Citation: Smartsheet, “Informational Update” (2017-01-26 18:03 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/szx4w2bdg240 (CC BY 4.0).
- Markdown link: `[Smartsheet: Informational Update (2017-01-26)](https://rewindex.com/company/smartsheet/incidents/szx4w2bdg240)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/szx4w2bdg240 · Markdown: https://rewindex.com/company/smartsheet/incidents/szx4w2bdg240.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/szx4w2bdg240 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:08:05.270Z