# Smartsheet: Informational Update

> Smartsheet status incident “Informational Update” on 2017-08-02: impact minor (vendor’s label), 6.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/sh6c68j2f4bn
Last updated: 2017-08-02T20:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-08-02 14:35 UTC · Resolved: 2017-08-02 20:48 UTC · Duration: 6.2 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/sh6c68j2f4bn](https://status.smartsheet.com/incidents/sh6c68j2f4bn)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2017-08-02 20:48 UTC: This morning at 6:30 AM PDT, Smartsheet's Customer Support team reported issues of customers in eastern regions of the United States experiencing timeouts and errors while attempting to load the Smartsheet Application. Operations engaged and did a review of Smartsheet systems and network status. It was determined that the event was external to the Smartsheet Application and infrastructure.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-08-02 14:35 UTC, resolved after 6.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/sh6c68j2f4bn
- Citation: Smartsheet, “Informational Update” (2017-08-02 14:35 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/sh6c68j2f4bn (CC BY 4.0).
- Markdown link: `[Smartsheet: Informational Update (2017-08-02)](https://rewindex.com/company/smartsheet/incidents/sh6c68j2f4bn)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/sh6c68j2f4bn · Markdown: https://rewindex.com/company/smartsheet/incidents/sh6c68j2f4bn.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/sh6c68j2f4bn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:11:28.897Z