# Smartsheet: Intermittent Issues Logging in to Smartsheet

> Smartsheet status incident “Intermittent Issues Logging in to Smartsheet” on 2021-01-07: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/r69l4gpygcn0
Last updated: 2021-01-07T02:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-01-07 01:02 UTC · Resolved: 2021-01-07 02:19 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/r69l4gpygcn0](https://status.smartsheet.com/incidents/r69l4gpygcn0)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2021-01-07 02:19 UTC: Beginning at approximately 4:47PM PST, some customers may have experienced an issue logging into the web application. Smartsheet Mobile and API remained fully operational. Engineering identified the cause of the issue and took immediate action to mitigate. The issue has now been fully resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2021-01-07 01:02 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/r69l4gpygcn0
- Citation: Smartsheet, “Intermittent Issues Logging in to Smartsheet” (2021-01-07 01:02 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/r69l4gpygcn0 (CC BY 4.0).
- Markdown link: `[Smartsheet: Intermittent Issues Logging in to Smartsheet (2021-01-07)](https://rewindex.com/company/smartsheet/incidents/r69l4gpygcn0)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/r69l4gpygcn0 · Markdown: https://rewindex.com/company/smartsheet/incidents/r69l4gpygcn0.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/r69l4gpygcn0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:49:02.820Z