# Smartsheet: App-generated emails not being received

> Smartsheet status incident “App-generated emails not being received” on 2020-07-29: impact minor (vendor’s label), 22 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/pwby2k48svsw
Last updated: 2020-08-20T14:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-29 16:03 UTC · Resolved: 2020-08-20 14:04 UTC · Duration: 22 d
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/pwby2k48svsw](https://status.smartsheet.com/incidents/pwby2k48svsw)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2020-08-20 14:04 UTC: RESOLVED- We have worked with third-party email security vendors to ensure that our automated emails are correctly identified as legitimate communications and have made significant improvements in deliverability. If you believe that you are not receiving the appropriate app-generated emails, such as those generated from automated alerts, update requests, trial activation emails, and password resets, please check the settings on your email systems with the guidance of this help article: https://help.smartsheet.com/articles/1193198-troubleshooting-guide\#email, or contact Support: https://help.smartsheet.com/contact.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2020-07-29 16:03 UTC, resolved after 22 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/pwby2k48svsw
- Citation: Smartsheet, “App-generated emails not being received” (2020-07-29 16:03 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/pwby2k48svsw (CC BY 4.0).
- Markdown link: `[Smartsheet: App-generated emails not being received (2020-07-29)](https://rewindex.com/company/smartsheet/incidents/pwby2k48svsw)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/pwby2k48svsw · Markdown: https://rewindex.com/company/smartsheet/incidents/pwby2k48svsw.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/pwby2k48svsw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:49:52.985Z