# Smartsheet: Dependency dates missing and Trouble Reaching Smartsheet messages

> Smartsheet status incident “Dependency dates missing and Trouble Reaching Smartsheet messages” on 2023-05-05: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/p1v7gdv8kk8b
Last updated: 2023-05-05T16:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-05 14:41 UTC · Resolved: 2023-05-05 16:59 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/p1v7gdv8kk8b](https://status.smartsheet.com/incidents/p1v7gdv8kk8b)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2023-05-05 16:59 UTC: We have identified unexpected behavior with dependency dates missing and some users receiving a Trouble Reaching Smartsheet message. A fix is being implemented.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2023-05-05 14:41 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/p1v7gdv8kk8b
- Citation: Smartsheet, “Dependency dates missing and Trouble Reaching Smartsheet messages” (2023-05-05 14:41 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/p1v7gdv8kk8b (CC BY 4.0).
- Markdown link: `[Smartsheet: Dependency dates missing and Trouble Reaching Smartsheet messages (2023-05-05)](https://rewindex.com/company/smartsheet/incidents/p1v7gdv8kk8b)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/p1v7gdv8kk8b · Markdown: https://rewindex.com/company/smartsheet/incidents/p1v7gdv8kk8b.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/p1v7gdv8kk8b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:53:39.584Z