# Smartsheet: iOS customers unable to complete account setup after purchase

> Smartsheet status incident “iOS customers unable to complete account setup after purchase” on 2018-03-03: impact minor (vendor’s label), 16 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/nk1d58j1d9vh
Last updated: 2018-03-18T17:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-03-03 03:11 UTC · Resolved: 2018-03-18 17:37 UTC · Duration: 16 d
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/nk1d58j1d9vh](https://status.smartsheet.com/incidents/nk1d58j1d9vh)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2018-03-18 17:37 UTC: Our development teams have deployed a fix to resolve this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2018-03-03 03:11 UTC, resolved after 16 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/nk1d58j1d9vh
- Citation: Smartsheet, “iOS customers unable to complete account setup after purchase” (2018-03-03 03:11 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/nk1d58j1d9vh (CC BY 4.0).
- Markdown link: `[Smartsheet: iOS customers unable to complete account setup after purchase (2018-03-03)](https://rewindex.com/company/smartsheet/incidents/nk1d58j1d9vh)`


---
Canonical: https://rewindex.com/company/smartsheet/incidents/nk1d58j1d9vh · Markdown: https://rewindex.com/company/smartsheet/incidents/nk1d58j1d9vh.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/nk1d58j1d9vh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:44:29.525Z