# Smartsheet: Search Functionality

> Smartsheet status incident “Search Functionality” on 2017-05-03: impact minor (vendor’s label), 8.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/nh0nxhnmw71b
Last updated: 2017-05-03T23:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-05-03 14:54 UTC · Resolved: 2017-05-03 23:20 UTC · Duration: 8.4 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/nh0nxhnmw71b](https://status.smartsheet.com/incidents/nh0nxhnmw71b)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2017-05-03 23:20 UTC: On May 5, 2016 at 5:33 AM Pacific Daylight Time (PDT), users of the search feature within Smartsheet experienced delays in recent or new content appearing in search results. Our operations team was engaged and identified that the search platform had undergone an automated failover recovery event. Once the event had completed, the system processed through the messages that had queued during the event, and it was confirmed at 4:10 PM PDT the search platform had fully processed the delayed messages. During this period, search functionality was available with the exception of a delay in new data being added. At this time all search functionality has been completely restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-05-03 14:54 UTC, resolved after 8.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/nh0nxhnmw71b
- Citation: Smartsheet, “Search Functionality” (2017-05-03 14:54 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/nh0nxhnmw71b (CC BY 4.0).
- Markdown link: `[Smartsheet: Search Functionality (2017-05-03)](https://rewindex.com/company/smartsheet/incidents/nh0nxhnmw71b)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/nh0nxhnmw71b · Markdown: https://rewindex.com/company/smartsheet/incidents/nh0nxhnmw71b.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/nh0nxhnmw71b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:58:19.995Z