# Smartsheet: Investigating: Smartsheet Inaccessible

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-07-16 00:27 UTC · Resolved: 2025-07-16 02:45 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Core Application - Sheets, Sheets, Apps - Mobile App, Mobile App, Digital Asset Management (Brandfolder) - Integrations, Integrations, Apps - Desktop App, Desktop App, Content Automation Rendering Services, Digital Asset Management (Brandfolder) - Content Automation Rendering Services, Search, Digital Asset Management (Brandfolder) - SmartCDN, SmartCDN, Sign in via Apple ID, Third Party Sign In - Sign in via Apple ID, Core Application - Single Sign On ( Company Credentials ), Single Sign On ( Company Credentials ), Core Application, Digital Asset Management (Brandfolder) - Core Application, Asset Upload, Digital Asset Management (Brandfolder) - Asset Upload, API Access Tokens, Developers and API - API Access Tokens, Document Builder, Documents - Document Builder, Sign in via Microsoft Azure AD, Third Party Sign In - Sign in via Microsoft Azure AD, Attachments, Documents - Attachments, Core Application - Smartsheet Login, Smartsheet Login, Document Proofing, Documents - Document Proofing, Digital Asset Management (Brandfolder) - Smartsheet Brandfolder Integration, Smartsheet Brandfolder Integration, Content Automation Integrations, Digital Asset Management (Brandfolder) - Content Automation Integrations, Developers and API - Webhooks, Webhooks, Core Application - Reports, Reports, Content Automation Templating, Digital Asset Management (Brandfolder) - Content Automation Templating, Asset Upload - SFTP, Digital Asset Management (Brandfolder) - Asset Upload - SFTP, Developers and API - REST API, REST API, Digital Asset Management (Brandfolder) - Insights, Insights, Content Automation APIs, Digital Asset Management (Brandfolder) - Content Automation APIs, Content Automation Platform, Digital Asset Management (Brandfolder) - Content Automation Platform, Brandguide, Digital Asset Management (Brandfolder) - Brandguide, Sign in via Google, Third Party Sign In - Sign in via Google, Documents - File Library, File Library, Core Application - Forms, Forms, Core Application - Dashboards, Dashboards, AI Tools
- [Vendor status page: https://stspg.io/yrcj452mzq1n](https://stspg.io/yrcj452mzq1n)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major outage preventing some customers from accessing and navigating the application, starting 2025-07-16 00:27 UTC and resolved at 2025-07-16 02:45 UTC (2 h 17 min). Increased traffic to a core service overwhelmed another critical internal service; Smartsheet adjusted traffic and scaled affected services. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-16 00:27 UTC: We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.
- **monitoring** 2025-07-16 00:39 UTC: A fix has been implemented and we are monitoring to ensure continued stability of this feature.
- **resolved** 2025-07-16 02:45 UTC: This incident has been resolved.
- **postmortem** 2025-07-16 02:46 UTC: On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation. Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28

## Rewindex changes for this incident

- 2025-07-16 00:27 UTC: [Major incident: Investigating: Smartsheet Inaccessible](https://rewindex.com/change/ib7b2754f5c0b07.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/n27pp4l1dw1g · Markdown: https://rewindex.com/company/smartsheet/incidents/n27pp4l1dw1g.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/n27pp4l1dw1g · Generated 2026-10-18T12:41:50.112Z