# Smartsheet: SSO

> Smartsheet status incident “SSO” on 2016-06-20: impact none (vendor’s label), 4.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/kt3x3qh5j6qy
Last updated: 2016-06-21T00:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-06-20 20:15 UTC · Resolved: 2016-06-21 00:15 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/kt3x3qh5j6qy](https://status.smartsheet.com/incidents/kt3x3qh5j6qy)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2016-06-21 00:15 UTC: Earlier this afternoon at 12:45 Pacific Time, customers using SAML to log in received a failure page stating that an unexpected error had occurred during Single Sign-On. Operations was engaged at 1:10 and restored the SAML infrastructure by 1:26 Pacific Time. We have continued to monitor system health and are resolving the issue at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Smartsheet, started 2016-06-20 20:15 UTC, resolved after 4.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/kt3x3qh5j6qy
- Citation: Smartsheet, “SSO” (2016-06-20 20:15 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/kt3x3qh5j6qy (CC BY 4.0).
- Markdown link: `[Smartsheet: SSO (2016-06-20)](https://rewindex.com/company/smartsheet/incidents/kt3x3qh5j6qy)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/kt3x3qh5j6qy · Markdown: https://rewindex.com/company/smartsheet/incidents/kt3x3qh5j6qy.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/kt3x3qh5j6qy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:39:14.942Z