# Smartsheet: Investigating - Users reporting unable to add licenses or upgrade plans

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-03-30 19:42 UTC · Resolved: 2023-03-30 19:58 UTC · Duration: 16 min
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/jyqld6n7cr05](https://status.smartsheet.com/incidents/jyqld6n7cr05)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2023-03-30 19:58 UTC: A fix has been implemented and we are monitoring the results

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/smartsheet/incidents/jyqld6n7cr05 · Markdown: https://rewindex.com/company/smartsheet/incidents/jyqld6n7cr05.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/jyqld6n7cr05 · Generated 2026-10-18T12:43:28.246Z