# Smartsheet: Proof links returning a blank screen

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2026-02-10 19:06 UTC · Resolved: 2026-02-10 22:17 UTC · Duration: 3.2 h
- Updates: 3
- [Vendor status page: https://stspg.io/tkjbhv6b2lb3](https://stspg.io/tkjbhv6b2lb3)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **monitoring** 2026-02-10 19:06 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-02-10 22:17 UTC: This incident has been resolved.
- **postmortem** 2026-02-18 00:35 UTC: Starting on Monday, February 9th, 2026 at 12:00PM Pacific Time, users experienced blank pages when accessing some Proof generated links. Our engineering team identified a regression. A fix was fully deployed and full proof functionality was restored for all customers on February 10th, 2026 at 11:00AM Pacific Time. We are reviewing our deployment processes to help prevent similar incidents in the future.


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Canonical: https://rewindex.com/company/smartsheet/incidents/j272nxbb6t0x · Markdown: https://rewindex.com/company/smartsheet/incidents/j272nxbb6t0x.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/j272nxbb6t0x · Generated 2026-10-18T09:59:45.732Z