# Smartsheet: Smartsheet Application & API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-12-11 05:00 UTC · Resolved: 2016-12-11 09:56 UTC · Duration: 4.9 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/h79jxhsgn7rh](https://status.smartsheet.com/incidents/h79jxhsgn7rh)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2016-12-11 09:56 UTC: On December 10, 2016 at 9:00 PM Pacific Standard Time (PST), customers using the Smartsheet application may have experienced errors when trying to load the Home tab, access Resource Management, or use Webhooks services. At 9:11 PM PST our operations team deployed a fix for those users experiencing errors loading the Home tab, and continued work on the issue affecting the Resource Management and Webhooks services. At 10:16 PM PST a solution for the Resource Management and Webhooks problem was implemented, and by 10:22 PM PST we determined system status had returned to normal. We have continued to monitor systems since this time and they have operated as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/smartsheet/incidents/h79jxhsgn7rh · Markdown: https://rewindex.com/company/smartsheet/incidents/h79jxhsgn7rh.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/h79jxhsgn7rh · Generated 2026-10-18T09:46:27.061Z