# Smartsheet: Data Shuttle

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-08-27 13:43 UTC · Resolved: 2025-08-27 17:44 UTC · Duration: 4.0 h
- Updates: 5 · Affected components: Connectors - Data Shuttle, Data Shuttle
- [Vendor status page: https://stspg.io/cm7h1dx3ps2n](https://stspg.io/cm7h1dx3ps2n)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major Data Shuttle degradation: some customers experienced slow loading and UI unresponsiveness. The incident started at 2025-08-27 13:43 UTC and was resolved at 2025-08-27 17:44 UTC, with a recorded duration of 4 h 0 min. A fix was implemented at 08-27 14:47 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-27 13:43 UTC: We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.
- **investigating** 2025-08-27 13:44 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-08-27 14:47 UTC: A fix has been Implemented and we are monitoring the results.
- **resolved** 2025-08-27 17:44 UTC: This incident has been resolved.
- **postmortem** 2025-08-27 17:44 UTC: On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

## Rewindex changes for this incident

- 2025-08-27 13:43 UTC: [Major incident: Data Shuttle](https://rewindex.com/change/ifb98587fdbdaef.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/drj7txmtds6n · Markdown: https://rewindex.com/company/smartsheet/incidents/drj7txmtds6n.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/drj7txmtds6n · Generated 2026-10-18T13:34:45.699Z